support.fslogix.comHow to open a FSLogix Support Request

Developer Network Developer Network Developer :CreateViewProfileText: Sign in Subscriber portal Get tools Downloads Visual Studio SDKs Trial software Free downloads Office resources Programs Subscriptions Overview Administrators Students Microsoft Imagine Microsoft Student Partners ISV Startups Events Community Magazine Forums Blogs Channel 9 Documentation APIs and reference Dev centers Samples Retired content We’re sorry. The content you requested has been removed. You’ll be auto redirected in 1 second. This forum has migrated to Microsoft Q&A . Visit Microsoft Q&A to post new questions. Learn More Ask a question Quick access Forums home Browse forums users FAQ Search related threads Remove From My Forums Asked by: Archived Forums > FSLogix General discussion 1 Sign in to vote How to open an FSLogix Support Request: NOTE: Please include FSLogix logs generated by the FSLogix support tool with every FSLogix support request. Azure customers can open FSLogix support requests from: Window Virtual Desktop (WVD): https://portal.azure.com/ - Help + support - New support request - Issue type: Technical \ Service: Windows Virtual Desktop \ Problem Type: FSLogix Premier customers can open FSLogix support requests from: Windows 10: https://serviceshub.microsoft.com/ Azure\ FSLogix Windows Server: https://serviceshub.microsoft.com/ Azure \ FSLogix Windows customers can open FSLogix support requests from: Windows 10: https://support.serviceshub.microsoft.com/supportforbusiness/create Azure \ FSLogix Windows Server: https://support.serviceshub.microsoft.com/supportforbusiness/create Azure \ FSLogix For customers with still current FSLogix support agreements please email your information to : FSLLicenseSupport@microsoft.com. We will respond as soon as we can and create a case as appropriate. FSLogix Documentation: FSLogix Docs FSLogix FAQs FSLogix Forum FSLogix S upport Boundary: Support is only available for the current long term service release of FSLogix. FSLogix is only supported for use with versions of Windows and Office that are still included in the Microsoft Support Lifecycle. If the source of an issue cannot be identified in the logs captured by the FSLogix support tool , or in a memory dump , then FSLogix support will need instructions to reproduce the issue from a clean installation of Windows. Otherwise, FSLogix support will not be able to assist in troubleshooting the scenario. In cases where a VM crashes or deadlocks (with or without a BSOD) or the FSLogix App crashes, FSLogix support will troubleshoot from a memory dump even if the issue cannot be reproduced. Due to the quantity of environmental variables which can be present in different configurations, FSLogix support can usually only assist with issues that can be reproduced by following step-by-step instructions starting from a freshly installed VM, indicating all programs to install and all settings to configure in Windows, FSLogix, and third-party applications. FSLogix tracks emerging issues with third-party products that are suspected to cause compatibility issues with FSLogix, but until the issues can be reproduced, these issues cannot be resolved by updates to FSLogix. FSLogix technical support will assist with break fix issues at any stage in the life cycle and can provide advisory deployment advice. However, Microsoft Partner assistance may be required for project management of large scale deployments or migration projects. Edited by Micah Adamson Microsoft contingent staff Tuesday, November 5, 2019 8:32 PM Edited by David Sherson Microsoft contingent staff Friday, June 19, 2020 8:51 PM grammar issues Edited by Craig Marcho - Microsoft Support Microsoft employee Monday, July 20, 2020 8:30 PM edit Edited by brbish Microsoft employee Friday, November 6, 2020 4:34 PM Update Monday, July 1, 2019 4:57 PM All replies 2 Sign in to vote yeah thats nice and all... but where is all the documentation gone? Monday, August 5, 2019 8:20 AM 0 Sign in to vote Hello OBE99, FSLogix completed the transfer to Microsoft locations for documentation and support as of August 1, 2019. Here are the new locations of documentation. Thanks for your patience as we complete the integration of FSLogix into Microsoft. Old Here is a list of the new locations for reference: FSLogix Documentation: Documentation: https://docs.microsoft.com/fslogix/ Forum: https://social.msdn.microsoft.com/Forums/en-US/FSLogix/ FAQs: https://social.msdn.microsoft.com/Forums/en-US/ac19d7b7-fbea-4e73-b6a1-8a0fecf00a14/fslogix-forum-faqs?forum=FSLogix Install: https://docs.microsoft.com/fslogix/install-ht Download: https://aka.ms/fslogix_download Support: How to open an FSLogix Support Request E nhancement Requests: https://windowsvirtualdesktop.uservoice.com/forums/921289-fslogix - Micah Adamson Edited by Micah Adamson Microsoft contingent staff Tuesday, August 13, 2019 4:21 PM Monday, August 5, 2019 4:26 PM 0 Sign in to vote Hi Micah! Can you verify the year? " as of August 1, 2017." Thanks! -Michael Monday, August 12, 2019 6:38 PM 0 Sign in to vote yes that's my question too! none of the provided links are working right now .... great trasnfer microsoft! Tuesday, August 13, 2019 5:30 AM 0 Sign in to vote Sorry for the incorrect year. In my note. I fixed it to show 2019. :-) https://docs.fslogix.com/ is the legacy FSLogix documentation (I confirmed that images are having issues). https://docs.microsoft.com/fslogix/ is the new FSLogix documentation. (I tested the links I posted above for new FSLogix locations and they are all working.) I apologize for any confusion. If you find any other link that isn't working please let me know. - Micah Adamson Tuesday, August 13, 2019 4:26 PM 0 Sign in to vote Where are all the kb articles from before? I'm looking for the one that talks about Access Based Enumeration and SOFS. Edited by Jarian Gibson Wednesday, August 21, 2019 3:57 PM Wednesday, August 21, 2019 3:47 PM 0 Sign in to vote Hello Jarian, Please see if the information you are looking for about using Access Based Enumeration and SOFS with FSLogix is found in the forum thread on: Storage Recommendations for FSLogix (in the last post on the thread). - Micah Adamson Edited by Micah Adamson Microsoft contingent staff Wednesday, August 21, 2019 4:34 PM Wednesday, August 21, 2019 4:32 PM 0 Sign in to vote Thanks for adding that KB info to that post! Wednesday, August 21, 2019 5:11 PM 0 Sign in to vote Thank you, good to know! Monday, February 3, 2020 9:01 AM 2 Sign in to vote The part about Windows Server support no longer appears to be true. When you follow the link to Windows Server, suppport FSLogix does not appear to be in ANY of the menus. Can this be updated please? To be clear I'm talking about this link: Windows Server: https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=33aa3674-6b0e-d353-cbae-d63817d22d34 Windows \ Windows Servers \ Windows Server Standard, Version 1903 \ FSLogix Wednesday, June 24, 2020 2:40 PM 0 Sign in to vote The part about Windows Server support no longer appears to be true. When you follow the link to Windows Server, suppport FSLogix does not appear to be in ANY of the menus. Can this be updated please? To be clear I'm talking about this link: Windows Server: https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=33aa3674-6b0e-d353-cbae-d63817d22d34 Windows \ Windows Servers \ Windows Server Standard, Version 1903 \ FSLogix x2 I need to open a support case but FSLogix is not an option to choose. I've even changed the category to User "Logon and Profiles" but still no FSLogix option. Monday, July 13, 2020 5:33 PM 0 Sign in to vote The part about Windows Server support no longer appears to be true. When you follow the link to Windows Server, suppport FSLogix does not appear to be in ANY of the menus. Can this be updated please? To be clear I'm talking about this link: Windows Server: https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=3...